Effective Date: May 1, 2026
By booking and paying for a session at Rage House, you agree to the terms of this Refund & Cancellation Policy. Please read it carefully before completing your booking.
All bookings are processed through Stripe. Payment is required at the time of booking to reserve your session. Submitting payment constitutes acceptance of this policy.
We understand plans change. Each booking is eligible for one (1) reschedule under the following conditions:
| Cancellation Timing | Refund Amount |
|---|---|
| More than 24 hours before scheduled start time | Full refund minus a $35.00 processing fee |
| Less than 24 hours before scheduled start time | No refund |
| Same-day cancellations | No refund |
| No-shows | No refund |
Cancellation requests must be made by phone, email, or in person at our location. The cancellation timestamp is determined by the time we receive your request, not the time it was sent.
Sessions begin and end at their scheduled times. Late arrivals will lose time from their session, and sessions will end at the originally scheduled time regardless of when you arrive. No refund, credit, or extension will be issued for time missed due to late arrival.
Rage House reserves the right to refuse, terminate, or shorten a session — with no refund, credit, or rescheduling — under the following circumstances:
This refund forfeiture applies regardless of how much time remains in the booked session, and is in addition to any liability for damages as described in the signed Participant Release.
A $35.00 non-refundable processing fee applies to all approved refunds. This fee covers payment processing, administrative time, and the cost of holding the reservation. The fee is deducted from the refund amount before the balance is returned.
Cancellations Initiated by Rage House. In the rare event that Rage House must cancel your session due to equipment issues, facility problems, weather, staffing emergencies, or other circumstances beyond our control, you will be offered a full refund with no processing fee, or the option to reschedule at no additional cost (not subject to the 14-day window).
Owner Discretion. Rage House reserves the right, at the sole discretion of the owner, to make exceptions to this policy on a case-by-case basis, including (but not limited to) waiving the processing fee, extending reschedule windows, or issuing partial refunds in special circumstances. Exceptions are not guaranteed and do not establish precedent for future bookings.
Group bookings and corporate parties are subject to the same refund and cancellation terms as individual bookings unless otherwise agreed in writing at the time of booking. For large or custom packages, specific terms may be communicated in your booking confirmation and, where stated, will supersede the general terms above for that booking only.
If you have a concern about a charge, please contact us first before filing a chargeback or dispute with your bank or card issuer. The vast majority of issues can be resolved directly and far more quickly. You can reach us by phone, email, or in person at our location (see Contact section below).
Filing a chargeback in violation of this policy — for example, after a no-show, after the 24-hour cancellation window has closed, or for a session that was completed — may be contested with your card issuer using this policy, your booking confirmation, and the signed waiver as supporting documentation.
All participants must complete the Rage House liability waiver before participating in any session. The waiver is separate from this Refund & Cancellation Policy. Failure to complete the waiver does not entitle a participant to a refund outside the terms above. For full participation requirements, see our Terms & Conditions. For details on how participant data is handled, see our Privacy Policy.
Rage House may update this policy from time to time. The policy in effect on the date of your booking is the policy that governs that booking.
To request a reschedule, cancellation, or refund, or to ask questions about this policy, please contact us through any of the following:
Phone: (281) 925-7243 Email: info@ragehouse.net In Person: 15825 Bellaire Blvd, Suite D, Houston, TX 77083 (during business hours) Website: ragehouse.net
Last updated: May 1, 2026